Returns & Exchanges

At First Alert, your home safety is our priority; if you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund. We ensure a seamless process to help you maintain a secure and protected living environment.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, mounting hardware, and batteries are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our safety technicians inspect the returned unit, we will process your refund to the original payment method within 5 to 7 business days.